1. Information We Collect

We collect personal information that you voluntarily provide to us when you register, log in, or place an order. This includes:

• Mobile Number: Used primarily as a secure identifier for logging into your account via WhatsApp One-Time Password (OTP) verification.
• Email Address: An optional login method and used for order confirmations, receipts, and customer support.
• Delivery Address: Collected during checkout to process and deliver your custom bakes and treats.
• Order & Wallet History: Saved to display your order history, manage wallet balances, and track rewards points.

2. How We Use Your Information

We use the collected information for the following specific purposes:

• To verify your identity and authenticate your account securely using WhatsApp Business messaging (OTPs).
• To process, fulfill, and deliver your orders accurately.
• To manage your store wallet credit, transaction history, and loyalty reward points.
• To communicate order status updates, delivery schedules, and support ticket resolutions.

3. Data Security & Storage

Your security is our absolute priority.

• We do not store plain-text passwords or temporary verification codes. Hashed signatures are used for security.
• All user data is stored on secure databases with SSL encryption and industry-standard protection measures.
• No Third-Party Sharing: We do not sell, rent, or trade your personal information or mobile numbers to third parties for marketing or promotional purposes.

4. Your Rights & Consent

By logging in or placing an order on our storefront, you consent to our collection and processing of your phone number for secure authentication via WhatsApp Business API. You have the right to request deletion of your account or update your personal details at any time through the Profile Settings.

If you have any questions or concerns regarding this policy, feel free to submit a ticket via our Support Desk or contact us at admin@puffsncakes.com.

1. Information We Collect

We collect personal information that you voluntarily provide to us when you register, log in, or place an order. This includes:

• Mobile Number: Used primarily as a secure identifier for logging into your account via WhatsApp One-Time Password (OTP) verification.
• Email Address: An optional login method and used for order confirmations, receipts, and customer support.
• Delivery Address: Collected during checkout to process and deliver your custom bakes and treats.
• Order & Wallet History: Saved to display your order history, manage wallet balances, and track rewards points.

2. How We Use Your Information

We use the collected information for the following specific purposes:

• To verify your identity and authenticate your account securely using WhatsApp Business messaging (OTPs).
• To process, fulfill, and deliver your orders accurately.
• To manage your store wallet credit, transaction history, and loyalty reward points.
• To communicate order status updates, delivery schedules, and support ticket resolutions.

3. Data Security & Storage

Your security is our absolute priority.

• We do not store plain-text passwords or temporary verification codes. Hashed signatures are used for security.
• All user data is stored on secure databases with SSL encryption and industry-standard protection measures.
• No Third-Party Sharing: We do not sell, rent, or trade your personal information or mobile numbers to third parties for marketing or promotional purposes.

4. Your Rights & Consent

By logging in or placing an order on our storefront, you consent to our collection and processing of your phone number for secure authentication via WhatsApp Business API. You have the right to request deletion of your account or update your personal details at any time through the Profile Settings.

If you have any questions or concerns regarding this policy, feel free to submit a ticket via our Support Desk or contact us at admin@puffsncakes.com.